Carbon Poker Withdrawl/Venting

[AngeloCody]

Has anyone made a check withdrawl on this site? If you have can you please let me know how well it went? I will vent my frustrations now...


I requested $1100 on December 8th and it approved and "sending" to my current address. Awesome.

I was told by live chat it would take 2-3 weeks so I waited patiently and saw nothing. December 30th I contacted live support "CSPauline" is who helped me. She could not give me a status update on the check. She said they do not handle that and do not have access to the information. She could not even tell me what address it was sent to. She said due to the busy holidays it probably got delayed so I should see it in 2-3 weeks. WTF? She would not answer any of my questions and just kept repeating her phrases which are just programmed into certain keys "hello, how may i assist you" type stuff. Anyways, I never got hostile with her but she would not answer questions and eventually just terminated the session.

I tried live support again right after that and got her again. She asked me this time not "hello, how may i help you", but "what do you want? I told you all i know". Eventually terminating the session again.

I contacted live support AGAIN and this time got a guy. He said my check was processed the 9th and sent the 11th and should see it at the begining of next week. Nothing. More information then the last one gave me though.

Anyways,

Today I contacted live support for a status update. I got...guess who? Pauline! Anyways, told her i have been patient and would just like to know if she can actually verify where the check was sent and when i can expect it. She said at the end of this week or early next (go figure). I asked her if she can verify the address it was sent to and she said she could not but she would foward it on to another rep who would know. I asked if she could send me an e-mail so i know it is being looked at so i can get status updates when i need them she said she would not do that, but she would foward it on. I pratically begger her for a way to contact "who does know" by asking for a phone number or e-mail address to contact and she said that she would not give me anything of that nature and then terminated the session.


This has been going on for 2 weeks now. I never get "support" but only pre determined key strokes with programmed phrases. They never answer my questions and how does a company not know where they are sending their money? What is the deal? I feel like i am getting the run around and that i will never see my check that i earned. I paid money on this site and would like to see my return. Its like they are hoping i will just give up and forget about it.

Anyone else have this problem? Or someone from Carbon that can explain what the deal is? I have put in a e-mail support ticket also 2 weeks ago and the replied back saying i would have it in a week......over a week ago! Now they dont respond to my e-mails?

Cody!

[ThaSeFaw]

Checks have no issues just delay :)

[AngeloCody]

So you have recieved a check? How long was your "delay"?

[FivePlusTax]

Yes, I know. "Customer support" leaves a lot to be desired. The holiday rush was a legit excuse. I have gotten mine within 3 weeks...so give it a little bit more time.

[AngeloCody]

Well thanks for the replies. I would like Carbon to jump in as well and explain their customer support and how it is they dont know anything about their customers. You would think that would be a key thing to note during the planning phases of a buisness "know how to keep track of paying customers information". Coffee must have gotten spilt on that section.

[ChipChick]

Anyone else have this problem? Or someone from Carbon that can explain what the deal is? I have put in a e-mail support ticket also 2 weeks ago and the replied back saying i would have it in a week......over a week ago! Now they dont respond to my e-mails?

Cody![/QUOTE]

I have made several withdrawals from the site.

I had problems a while back, but the site has since rectified the situation for a good 9 months now.

Since then I get my checks 2 to 2 1/2 weeks from the date the withdrawal was approved WITHOUT any incident ever.

Another hint...if the withdrawal was approved on a Monday the check arrives in two weeks on a Thursday and if the approval was on a Thursday the check comes on Monday two weeks later.

[natsdad]

Unfortunately it's a Support issue and posting in the forum doesn't usually help. If one of the Admins is passing and sees this you might get a response but i'd say wait it out, keep e-mailing and it will work out okay in the end.
A specific part of the company deals with the issuing of checks and live support isn't guaranteed to be able to help with all queries. Please keep being patient and i'm sure you will get your check.

As i said this isn't really an issue for the forum but as you seem to be getting some comfort from other forummers who've withdrawn by check so i'll leave this open for a few more hours.

I hope it gets sorted out for you soon.

[MASKOAA]

Stupid US government....I miss being able to directly withdraw my money into my bank account...BAM 3 days later its there.

[ChaseMan16]

Made a few withdraws by check and always arrived between 2-3 weeks. Never an issue

[MissSmash]

This is very bad treatment indeed!!!I too must say I have found live support and their E-mail departments lacking in "support!"Is the E-Wallet available to U.S.A? If so this is a much faster route!

[FivePlusTax]

[QUOTE=natsdad;349377]

"As i said this isn't really an issue for the forum but as you seem to be getting some comfort from other forummers who've withdrawn by check so i'll leave this open for a few more hours.”

LOL…if you can’t get support from “support”, where else can you go to vent?
Kind of arbitrary, don’t you think?

[LilSheDevil]

Hi
I've made a withdrawby check several months ago.Again there was no issue just had to wait about 3 weeks.I live in Canada.Be patient im sure you will receive it.
LilSheDevil :) :) :)

[Pillsy]

I've made a few check withdrawals and have never had a problem. I actually plan on making one in the next few weeks as well. Just want to leave myself a decent bankroll on the site.

[FOURDEAD36]

I have made more then a few withdraws from here(34) had em take less then 8 days and i have em take 6 weeks once...trust me the check "is" in the mail..you will get your cash:D:wave:

[Cait89]

i made withdrawl back in Nov. approved Nov. 26th. received Feb 3rd check dated Jan 27th. Now how is it on a site that never has more than 5000 players, does it take 2 months to write a check. Theyve been using mail as an excuse for these huge delays.....any1 waiting on a check look at date it was approved and then WHEN u get ur check look at date...........mail my as_ ...........................take responsibility carbon

[lucks00]

Yea they've problems during the winter. Everyone's was delayed. But it usually takes less than 4 weeks. Yea there arent many players on the site so just try other methods if ur in need of ur money.

[DJHarmon]

This is very bad treatment indeed!!!I too must say I have found live support and their E-mail departments lacking in "support!"Is the E-Wallet available to U.S.A? If so this is a much faster route!

I use E Wallet and took 72 hours and in my account..........10% w/d fee so if you are taking huge amounts off the site, then you have to decide whether the 10% is worse than the wait..........

[whatwouldjimbodo]

checks to USA has taken about 8 weeks for the 5 different people i know that have used them. usemywallet and ewalletexpress take about 3 days as of late but before that 2 weeks

[realbadhand]

:eek:ummm 4dead...the good ole usa irs needs more info about those 34 withdraws you made....think about all the people who depend on your taxes and let em know:P:P:P:wave:

[clint222]

My last cheque took about 10 weeks to come. Some have taken 4-6 weeks. It used to take only 2 weeks. My only advice would be to be patient. I've been frustrated as well but I've always received my money.